Website Terms and Conditions
These Terms and Conditions (“Terms and Conditions”) govern your use of the Home* Suite Hotels website located at www.homesuitehotels.com, and also the Home* Suite Hotels mobile application. By accessing and using the website or mobile application you agree to be bound by the Terms and Conditions set out in this legal notice. If you do not wish to be bound by these Terms and Conditions, you may not access either the website or the mobile application.
Home* Suite Hotels reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is your responsibility to periodically check these Terms and Conditions at the website for changes or updates. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
All rates are subject to the below:
- Per room per night
- Inclusive of full breakfast
- Quoted in South African Rands (ZAR)
- Subject to change without prior notice
- Inclusive of 15% VAT (subject to change)
- Exclusive of the tourism levy of 1% per room per night (subject to change)
- Breakfast charge is non-refundable
- Failure to comply with any prepayment requirements by the due date will result in an automatic release of the booking
Terms and Conditions of the Site
All rights in and to the content, which includes but is not limited to the text, graphics, logos, buttons, icons, images, photographs, audio clips, databases and software, of this website or mobile application is reserved and retained by Home* Suite Hotels, its affiliates or subsidiaries or any other third-party owner of such rights. Except as specified in these Terms and Conditions, you are not granted a license or any other right including without limitation under copyright, trademark, patent or other intellectual property right in or to the content.
You may not copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means, material on this website or mobile application. You may not use the website or mobile application for offensive, defamatory, incorrect or untrue disclosure to any persons. All trademarks, logos and icons may not be used without the prior permission of Home* Suite Hotels. Any unauthorised use of the Home* Suite Hotels website or mobile application may result in termination of your account at any time.
We reserve the right to change or discontinue the content and/or services available from the Home Suite* Hotels website or mobile application without prior notice. Home* Suite Hotels may also suspend or terminate the website or mobile application at any time without prior notice.
You shall not decompile and/or reverse engineer the source code of the website or the mobile application.
These website Terms and Conditions shall apply in respect of all persons accessing this website or mobile application, or otherwise providing Home* Suite Hotels with Personal Information, including minors. If you are a minor (under 18 years of age), you may use this website or mobile application only with the supervision of a parent or guardian. If you represent that you are of sufficient legal age to use this website or mobile application, you will be bound by legal obligations and liabilities that you may incur as a result of your use of this website or mobile application and the services. You agree to supervise all usage by minors of this website or mobile application under your name or account.
You are responsible for maintaining the confidentiality and security of your name and password for access to the website or mobile application and you accept full liability for all activities that occur on or related to the website or mobile application under your name. You may not impersonate another user accessing the website or mobile application, nor provide false information to gain access to the website or mobile application.
Without limiting the generality of the foregoing, the website or mobile application could include technical, typographical or other inaccuracies and you are urged to contact your own professional advisors to confirm all information contained on the website or mobile application prior to placing reliance thereon. Changes are periodically made to the information herein and these changes will be incorporated in new additions of this website or mobile application.
Promotions and Campaigns
We may at times use this website or mobile application to promote and offer the opportunity to participate in promotions and campaigns. All promotions and campaigns will be governed by their own Terms and Conditions. During the running of the campaign or promotions we may transfer personal information to a third party, being a sponsor or partner. All details of the collection of information for the duration of the promotion and/or campaign will be made available at the time of your acceptance to participate.
Some of these promotions or campaigns may have the ability to send the offer to a friend with your comment. Should you choose this offer, we reserve the right to collect your friend(s) information.
Only with prior written permission, may a third-party site link to this website or mobile application provided that the link is pointed directly to the homepage of the Home* Suite Hotels website only. The link may not portray Home* Suite Hotels, its affiliates, or their products or services in a false, misleading, derogatory, or offensive manner. You may not use the Home* Suite Hotels logo or any other proprietary graphic or trademark as part of the link without the express written permission of Home* Suite Hotels.
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site are the exclusive property of Home* Suite Hotels and, except as specifically provided for herein, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Home* Suite Hotels.
Limitation of Liability
Although reasonable steps have been taken to ensure the accuracy and completeness of the contents, data and information on the website or mobile application, there may be instances where such information proves inaccurate or incomplete. Before making any decision or taking any action which might affect you or your business you should consult your own professional advisors and take all reasonable steps to ensure and verify the accuracy of the contents, data and information obtained from this website or mobile application.
Due to the nature of the Internet, Home* Suite Hotels is unable to guarantee that any products and services or any website accessible by the website or mobile application are virus or error free. We therefore suggest that you check all e-mails, attachments and files before downloading them.
Access to the website or mobile application from territories or countries where the content is illegal is prohibited. You may not use this website or mobile application in violation of South African export laws and regulations. If you access this website or mobile application from locations outside of South Africa, you are responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the High Court of South Africa in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between Home* Suite Hotels and you with regard to the use of the content and this website and mobile application.
Home* Suite Hotels, and any holding company, supplier, employee, director, partner, affiliate and agent, and any third-party owner of rights or products (“the Owners”) make no warranty or representation as to the availability, accuracy or completeness of any third-party content accessible via an Internet link.
Neither the Home*Suite Hotels nor the Owners shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content of the website or mobile application or any functionality thereof, or of any linked website, even if Home* Suite Hotels is expressly advised thereof.
You are encouraged to report untrue, inaccurate, defamatory or any other information necessary to Home* Suite Hotels.
Home* Suite Hotels will not be liable for costs incurred by you to obtain professional advice relating to any Home* Suite Hotels Terms and Conditions in any section of the Home* Suite Hotels website or mobile application.
Links to other Websites
The Home* Suite Hotels website or mobile application may contain links to other sites which are not within our control. These other websites will have their own policies and we cannot be held responsible for these or any other terms and conditions that may be within these sites. Home* Suite Hotels does not accept any liability or any loss or damage as a result of the products, services, content or information obtained through these third party websites.
You agree to comply with all laws applicable within the Republic of South Africa relating to the use of the Home* Suite Hotels website or mobile application.
You agree to be financially responsible for any financial transactions made by you on this website or mobile application (as well as for use of your account by others, including without limitation, minors). You agree that the reservation facilities of this website or mobile application shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website or mobile application may result in you being denied access to such facilities, at the sole discretion of Home* Suite Hotels.
For any reservations or other services for which fees may be charged, you agree to abide by these Terms and Conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this website or mobile application.
All costs associated with your stay as well as the booking procedure and cancellation policy at the Home* Suite Hotels are accessible via the website or mobile application or telephonically. Payment may be made online by credit card through a sufficiently secure payment system. The payment system allows for review, corrections and withdraw by you prior to placing the final order.
Your hand signature shall not be required for authorisation purposes. Payment may be made online by credit card through a sufficiently secure payment system. The payment system allows for review, corrections and withdraw by you prior to placing the final order.
Collection of Information
During your engagements with Home* Suite Hotels, we collect certain Personal Data in accordance with the law, specifically the Promotion of Access to Information Act 2 of 2000 (“PAIA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) and the Protection of Personal Information Act 4 of 2013 (“POPI”).
The information collected by Home* Suite Hotels may include your name(s), gender, identification information, nationality, addresses, contact details, language preference, personal preferences, credit history, previous interactions with Home* Suite Hotels and its affiliates, data contained on public social media platforms, security footage and images, and credit or debit card numbers for online payment purposes.
In terms of the Protection of Personal Information Act (“POPI”), specifically sections 3 and 5, you have certain rights in respect of your personal information. Home* Suite Hotels encourages you to read and understand your rights in terms of the purposes of this Act.
Methods of Collection of Personal Data
Personal Data is collected by a number of different means, including the following:
1. Online Services:
Personal Data is received by Home* Suite Hotels whenever you supply your personal information via our website for the purposes of booking a reservation, making payment for goods and services, or otherwise communicating with us. You may choose not to provide certain Personal Data, but that may limit the services or products that you may wish to obtain from Home Suite* Hotels.
Home* Suite Hotels also receives various types of information from you when you access our website, including personal information or data as detailed in the Promotion of Access to Information Act, the Protection of Personal Information Act and Section 1 of the Electronic Communications and Transactions Act.
2. Onsite Interactions:
Home* Suite Hotels acquires Personal Data when guests visit the premises in order to make use of our services, which services include guest accommodation, concierge services, restaurant(s), retail store(s), transport services and event management.
3. Customer Care Services:
Personal Data is collected when guests or other persons make use of our customer services via telephone, fax, electronic mail or online chat. These communications may be recorded for the purposes of quality assurance and training.
4. Business Transactions:
We collect the Personal Data of companies and persons with whom we contract to provide Home* Suite Hotels and its guests with various goods and services.
5. Promotional Information:
Home* Suite Hotels aspires to provide first-class service to its customers, which necessitates Home* Suite Hotels providing information to you regarding new services or special offers. In each instance, you are provided an opportunity to opt-out of such information circulars. For more information, please call +27 87 057 4680, or send an e-mail to email@example.com.
6. Surveys and Statistical Profiles:
Home* Suite Hotels understands that efficiency and customer care translate into good service. Home* Suite Hotels may periodically conduct online customer care surveys in order to facilitate the updating of service standards. When it conducts a survey, Home* Suite Hotels will inform you how the information gathered will be used and will provide you with the opportunity to opt out from such surveys. Notwithstanding the foregoing, Home* Suite Hotels may choose to use personal information to compile profiles for statistical purposes and may choose to trade with such profiles and statistical data, as long as the profiles or statistical data cannot be linked to any specific data subject, including you, by a third party.
Collection of Other Data
Home* Suite Hotels may collect network or traffic data related to your use of and access to our services available on our website. Such data would include, but not be limited to, IP addresses, device and bowser data, location information, user preferences, program usage, number of page visits, page views and time spent using our online services. We use this information for security purposes, research, segmentation of our customer base, marketing our services and to ensure that our online services are operating effectively. Home* Suite Hotels also uses this information to determine use of the website and to improve the content therein.
You may visit the website without providing any personal information. You accordingly hereby grant express written permission for the website servers to collect the aforementioned data, but not the user’s e-mail address or any other distinguishing information. We may also aggregate data that has been collected and this aggregated data will not personally identify you or any other user. Home* Suite Hotels assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation.
Subject to the Regulation of Interception of Communications Act 70 of 2002 (“RICA”), you agree that Home* Suit Hotels may intercept, block, read, delete, and use all communications sent or otherwise communicated to Home* Suite Hotels, its employees, directors and agents. You agree that your consent satisfies the requirements of ECTA and RICA for consent in “writing” as defined.
Methods of Collection of Other Data
To ensure acquaintance with and awareness of the privacy measures and polices of Home* Suite Hotels, you are urged to take care to read and understand the ways in which information is received by Home* Suite Hotels:
1. Unsolicited Information:
If you post unsolicited content or other information to the website, unless otherwise indicated, then you grant to Home* Suite Hotels a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Information throughout the world in any media. You grant to Home* Suite Hotels the right to use the name that you submit in connection with such information. You warrant that you own or otherwise control all of the rights to the information that you post; that the information is accurate; that by the supply of the information to Home* Suite Hotels, you do not violate this Policy and do not infringe the rights of any person or entity; and that you indemnify Home* Suite Hotels against all claims resulting from the receipt by Home* Suite Hotels of the information you supply to it. Home* Suite Hotels reserves the right but not the obligation to monitor and edit or remove any information posted to public pages. Home* Suite Hotels takes no responsibility and assumes no liability for any information posted by you or any third party.
2. Internet Browser or Device Information:
We collect certain data through your browser or device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that our online services function properly.
3. Location services:
When you visit the website, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city within which you are located and to display a location map containing relevant information. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you may turn off the location services for the website under your account or browser settings, or in your mobile phone settings.
We collect certain data from cookies, which provide us with data such as browser type, time spent using our online services, pages visited, referring URL, language preferences and other aggregated traffic data. We use this data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalise your experience while using our online services and to recognise your computer to assist you in using our online services in future. We also gather statistical data to continually improve website and application design and functionality, and to assist us in understanding how they are used by customers.
Cookies further allow us to select which advertisements or offers are most likely to appeal to you and display them while you are using the online services or to send marketing e-mails. Cookies also allow us to track customer responses to online advertisements and marketing emails.
If you do not want data collected with cookies, you can choose whether or not to accept cookies by changing your browser settings. However, if you do not accept cookies, you may experience inconvenience in your use of our website. For example, we will not be able to recognise your computer and you will need to log in every time you visit. You also will not receive advertisements or other offers from us that are relevant to your interests and needs.
5. IP Address:
Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses our website, along with the time of the visit and the pages that were visited. We use IP addresses to determine usage levels of our online services and to diagnose server problems.
Use of Personal and Other Data
We may use your information to confirm that your booking has been received; to validate you as a guest when using our services and calling us; to prevent and detect criminal activity, fraud and misuse of or damage to our services or network; to prosecute those responsible and to contact you to invite you to form part of our customer panel or various research groups.
We may also use your personal information and process such information for the purposes of management, research, analysis, corporate reporting, credit scoring and improving business efficiencies.
We may use personal information collected about you to contact you by post, telephone and electronic mail (that is e-mail, picture, video and short message service) about functionality changes to our website or changes to our Terms and Conditions of use and to communicate with you regarding the use of our services.
We may use the information collected about you to contact you by post or telephone about new customer offers and services. We may also contact you by electronic mail for these purposes, subject to any preferences selected by you.
Subject to your preferences in respect of each of our services, selected third parties may use the personal data collected about you to contact you in respect of information that you might find interesting.
Access to and Disclosure of Personal and Other Data
You have the right to access information that we hold about you. The information about you which has been collected by Home* Suite Hotels shall be made available to you upon request.
Home* Suite Hotels provides its products and services in conjunction with its affiliates and subsidiaries. Personal Data is shared with those affiliates and subsidiaries, should they require it, in order to give effect to transactions that you choose to enter into. In this regard, and unless specifically restricted by you from the license below, you hereby and when entering into the specific transactions in question expressly grant in writing to Home* Suite Hotels and its affiliates and subsidiaries the right to collect and use, the Personal Data provided by you, for the purposes set out above.
Home* Suite Hotels may enter into business arrangements whereby its customer base is considered one of its most valued assets. In such an event, customer information will be one of the transferable assets.
When Home* Suite Hotels is served with due legal process requiring the delivery of personal information, it has the legal duty to abide by that demand and will do so. Home* Suite Hotels may also impart personal information if permitted or required to do so by law, or to protect and defend the rights or property of Home* Suite Hotels.
Although Home* Suite Hotels takes all reasonable measures to ensure the security and confidentiality of your personal information, it is possible for internet-based communications to be intercepted. Without the use of encryption, the internet is not a secure medium and privacy cannot be ensured. Internet e-mail is vulnerable to interception and forging.
Home* Suite Hotels will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential or disclosed information that you make to Home* Suite Hotels through the internet, or that you expressly or implicitly authorise Home* Suite Hotels to make, or for any errors in or changes made to transmitted information.
The time periods for which we keep your personal information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to store your information, however, we will not keep it for longer than necessary for the purpose for which the personal information was collected or for which it is to be processed.
Conditions of Residence and Cancellation Policy
- The guest signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his Party”) to these Conditions of Residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his Party at Home* Suite Hotels.
- The guest and each of his Party agrees to pay no later than the time of his departure the room rate as determined by Home* Suite Hotels for the period of residence, the cost of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his Party during their stay in Home* Suite Hotels. Periodic payments must be made if the account exceeds the credit limit designated by Home* Suite Hotels, and accounts are payable upon presentation.
- A certificate from Home Suite Hotels manager prima facie shall constitute proof of indebtedness of the guest and his Party and of the particulars therein for all purposes including any actions instituted by the Home* Suite Hotels against the guest and/or his Party.
- The guest hereby agrees on behalf of himself and the members of his Party that it is a condition of his/their residence at Home* Suite Hotels that neither Home* Suite Hotels, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Home* Suite Hotels.
Rates quoted are:
- Per room per night
- Inclusive of full breakfast
- Quoted in South African Rands (ZAR)
- Subject to change without prior notice
- Inclusive of 15% VAT (subject to change)
- Exclusive of the tourism levy of 1% per room per night (subject to change)
- Breakfast charge is non-refundable
- Service charge is discretionary
- Cheques are not accepted unless prior arrangements have been made with management
- All rooms and suites at Home* Suite Hotels are non-smoking.
- An initial cleaning fee of R 3,500 will be levied against the guest’s bedroom account in the instance that the policy is not adhered to. In severe instances, additional accommodation charges may be applied.
- Check in time is 14h00
- Positive identification in the form of a passport, driver’s licence or ID book of Southern African Residents will be required at check-in.
- Check out time is 11h00. Late check-out is subject to room availability and a surcharge.
- Airport transfers can be arranged at an additional charge on request. A cancellation fee will be applicable subject to the supplier’s terms.
Children (0-12 years)
- Child sharing policy and costs are specific to the age of the child and room category booked.
- Children are accommodated on a sofa bed or rollaway bed.
A cancellation fee equivalent to the full stay will be applied if accommodation is cancelled 3 days or less prior to the booked arrival date, unless the rate is linked to a promotion or campaign.
In the event of a no-show, or should you not arrive on the stated arrival date, a cancellation fee equivalent to the full stay will be applied.
Should guests depart earlier than the stated departure date, a cancellation fee equivalent to the full stay will be applied.
This policy was last updated on March 2019.